Emergency: 112 (worldwide) · 911 (US/Canada) · 999 (UK/Kenya) · Kenya Red Cross ambulance 1199 — write your local numbers here: ______________________
In an emergency, call first
Save these to your phone now — in a real emergency you will not have time to search. 112 works on almost any mobile network worldwide; 911 in the US/Canada and 999 across the UK, Kenya and the Commonwealth. Numbers and response times differ by country: verify what works where you are, and add your nearest hospital and a driver you trust.
This guide is for the first minutes while help is coming. It follows mainstream first-aid guidance, but it is not a substitute for a certified first-aid course — take one with your local Red Cross, St John Ambulance or another certified provider. This page is a single static file: once it has loaded it works offline, so bookmark it on your phone today.
- Check for danger — make sure it is safe for you to approach.
- Check response: tap the shoulders firmly and shout "Are you okay?"
- Shout for help. Send someone to call 112 / 911 / 999 and to find a defibrillator (AED). Alone? Call first yourself, on speaker.
- Open the airway: tilt the head back, lift the chin. Look, listen and feel for normal breathing — no more than 10 seconds. Occasional gasps are NOT normal breathing.
- Not breathing normally? Start compressions. Heel of one hand on the centre of the chest, other hand on top, arms straight. Push hard and fast: 5–6 cm deep, at 100–120 per minute — about two pushes every second. Let the chest come fully back up between pushes.
- If trained: after every 30 compressions give 2 rescue breaths — head back, pinch the nose, seal your mouth over theirs, blow for about 1 second until the chest rises. Continue 30:2.
- If untrained or unwilling: give continuous hands-only compressions without stopping. That alone saves lives.
- Do not stop until help takes over, an AED tells you what to do, the person clearly wakes and breathes, or you are too exhausted. Swap with someone every 2 minutes if you can.
Good to know
You cannot make things worse for someone whose heart has stopped — pushing hard is right, even if a rib cracks. If they start breathing normally, put them in the recovery position (topic 7) and keep checking.Adult or child over 1 year
- Ask "Are you choking?" If they can cough, speak or cry — encourage them to keep coughing and do nothing else yet.
- Cough becomes weak or silent, they cannot breathe or speak: give 5 back blows — lean them well forward and strike hard between the shoulder blades with the heel of your hand. Check the mouth after each blow.
- Still stuck: give 5 abdominal thrusts — stand behind them, put your fist just above the belly button, grasp it with your other hand, and pull sharply inwards and upwards.
- Alternate: 5 back blows, 5 abdominal thrusts. Have someone call 112 / 911 / 999.
- If they become unresponsive: lower them to the ground and start CPR (topic 1) — compressions can push the object out. Remove from the mouth only what you can clearly see and grasp.
Baby under 1 year — different
- Lay the baby face down along your forearm, head lower than the body, supporting the jaw.
- Give 5 back blows between the shoulder blades with the heel of your hand.
- Turn the baby face up along your other arm. Give 5 chest thrusts — two fingers on the centre of the chest just below the nipple line, sharp downward pushes.
- Never give abdominal thrusts to a baby.
- Alternate 5 back blows and 5 chest thrusts. Call 112 / 911 / 999. If the baby goes limp, start infant CPR.
Afterwards
Anyone who received abdominal or chest thrusts should be checked by a clinician, even if they seem fine — the thrusts can cause internal injury.- Send someone to call 112 / 911 / 999.
- Press hard directly on the wound with a clean cloth, dressing or your hand (use gloves or a plastic bag over your hand if you can).
- Blood soaks through? Do not remove the soaked dressing — add more layers on top and keep pressing.
- Lie the person down. Raise the bleeding limb above heart level if nothing looks broken.
- Something stuck in the wound? Do not pull it out — pad and press around it instead.
- Watch for shock — pale, cold, sweaty, faint: keep them lying down, raise the legs if uninjured, cover them to keep warm, keep pressure on.
Do
- Keep firm, continuous pressure — no peeking under the dressing
- Talk to them, keep them still and warm
- Note how much blood is lost, and tell the medics
Do not
- Do not use a tourniquet unless you are trained AND it is a life-threatening limb bleed that pressure cannot stop
- Do not remove blood-soaked dressings
- Do not give food or drink
- Get the burn under cool running water and keep it there for 20 minutes. Starting any time within 3 hours of the burn still helps.
- While cooling, remove rings, watches, belts and loose clothing near the burn — but never fabric that is stuck to the skin.
- Keep the person warm with a blanket or dry cloth — cool the burn, not the person (small children chill fast).
- After cooling, cover the burn loosely: clingfilm laid lengthways (not wrapped tight), a clean plastic bag, or a clean non-fluffy cloth.
- Their usual painkiller (such as paracetamol) can help with pain.
Do
- Cool with running water for the full 20 minutes
- Remove jewellery early, before swelling
- Cover loosely with clingfilm or a clean cloth
Do not
- No ice or iced water
- No toothpaste, butter, egg, oil or creams
- Do not burst blisters
- Do not pull off clothing stuck to the burn
Get medical care now if
The burn is on the face, hands, feet, genitals or across a joint; it is larger than the person's palm; it looks deep, white or charred; it was caused by electricity or chemicals; the person breathed smoke; or the burned person is a baby, child, pregnant or elderly.- Move everyone away from the snake. Do not try to catch or kill it — a photo from a safe distance is enough for the hospital.
- Arrange transport or an ambulance immediately. The real treatment is antivenom at a hospital — major referral hospitals stock it. Call ahead so they can prepare.
- Keep the person calm and completely still — movement and panic pump venom around the body faster.
- Remove rings, watches, bangles and tight clothing near the bite before swelling starts.
- Immobilise the bitten limb with a splint or sling and keep it roughly level with the heart. Carry the person rather than letting them walk, if you can.
- Note the time of the bite and any symptoms (swelling, drooping eyelids, bleeding, vomiting) — tell the hospital.
Do
- Keep the person still, calm and reassured
- Get to a hospital fast, calling ahead
- Take a photo of the snake only from a distance
Do not
- Do not cut the wound or try to suck out venom
- No tourniquets or tight bands
- No ice, no herbs, no "black stone"
- No alcohol; do not wait to see if symptoms appear
- Stay calm and note the time — you need to know how long the seizure lasts.
- Protect them from injury: move hard or sharp objects away and cushion the head with something soft (folded jacket, hands).
- Do not hold them down, and put nothing in the mouth — they cannot swallow their tongue; objects in the mouth break teeth and block the airway.
- Loosen anything tight around the neck; remove glasses.
- When the jerking stops: open the airway and roll them into the recovery position (topic 7). Stay with them and reassure — confusion and sleepiness afterwards are normal.
Call 112 / 911 / 999 if
The seizure lasts more than 5 minutes; a second seizure starts; it is their first-ever seizure; they are injured, pregnant or diabetic; it happened in water; breathing does not return to normal; or they do not wake up.Breathing normally but not responding? Put them on their side so the tongue and any vomit cannot block the airway.
- Kneel beside them. Straighten their legs. Place the arm nearest you at a right angle to their body, palm facing up.
- Bring the far arm across the chest and hold the back of their hand against their near cheek.
- With your other hand, pull the far knee up so the foot is flat on the ground.
- Keeping their hand pressed to the cheek, pull the bent knee towards you to roll them onto their side, facing you.
- Tilt the head back gently so the airway stays open. Set the top leg so hip and knee are at right angles — it stops them rolling.
- Call 112 / 911 / 999. Check breathing every minute and keep them warm. If breathing stops or is not normal — roll them onto their back and start CPR (topic 1).
Special cases
Heavily pregnant — roll onto the left side. Suspected neck or back injury — move them only if the airway is at risk (vomiting, gurgling), keeping head, neck and spine in line as you roll.- Find out what was taken, how much and when. Keep the container, packet, tablets or plant.
- Call 112 / 911 / 999 (or a poison information line) with the container in your hand — they will ask what is written on it.
- Do not make them vomit, and give no food, drink or "antidotes" unless a health professional tells you to.
- Chemical on the lips or mouth? Rinse the mouth with water — spit, do not swallow. Poison on skin or clothes: remove the clothing and rinse the skin with running water. In the eye: rinse the open eye continuously with clean water.
- Drowsy or unconscious but breathing — recovery position (topic 7). Not breathing — CPR (topic 1); give hands-only compressions if there is poison around the mouth.
- Take the container with you to the hospital.
Common home dangers
Paraffin/kerosene, pesticides, bleach and detergents, medicines left in reach, and traditional brews. Never store chemicals in soda bottles — most child poisonings start there.Heard a crack, limb looks bent, severe swelling, or they cannot put weight on it? Treat it as broken until an X-ray says otherwise.
Suspected fracture
- Keep the limb exactly as you found it. Do not straighten it, and never push a protruding bone back in.
- Support above and below the injury with your hands and padding — rolled kanga, towels, clothing.
- Arm: support it in a sling — a triangle of cloth or a scarf, wrist slightly higher than the elbow. Leg: pad between the legs and tie gently to the good leg only if you must move them.
- Open wound over the break: cover it and press around, not on, the bone.
- Nothing to eat or drink — they may need surgery. Call 112 / 911 / 999 for thigh, hip, pelvis, back or neck injuries, and do not move those at all.
Sprain — remember RICE
- R — Rest: stop using the joint.
- I — Ice: a cold pack or ice wrapped in cloth (never directly on skin), 15–20 minutes, repeat every 2–3 hours.
- C — Compression: a firm (not tight) elastic bandage while awake.
- E — Elevation: raise it on a pillow above heart level when sitting.
Get an X-ray if
They cannot bear weight after a day or two, the swelling is severe, the joint looks deformed, or pain is getting worse instead of better.- Do not jump in — a panicking person can pull you under, and then there are two victims. Reach with a stick, pole or cloth, or throw something that floats (empty jerrican, rope, ball). Shout for help and call 112 / 911 / 999.
- A swimming rescue is for trained lifesavers or, at most, from a boat.
- Once out of the water: check response and check breathing — no more than 10 seconds.
- Not breathing? If trained, give 5 initial rescue breaths first, then CPR 30:2. If untrained, give hands-only CPR and follow the dispatcher's instructions.
- Do not press the stomach or try to "empty the water" — it wastes time and causes vomiting.
- Breathing? Recovery position (topic 7), remove wet clothes, cover and keep warm.
Every survivor needs a medical check
Even someone who seems fine after nearly drowning must be seen at a clinic or hospital — breathing problems can develop hours later.- Do not touch them while they may still be connected to the power — the current will pass into you.
- Switch off at the mains or unplug. If you cannot, stand on dry insulating material (dry wood, rubber mat) and push the source away with a dry non-conductor — a dry wooden stick, plastic chair or broom handle. Never anything metal or wet.
- Fallen power line or anything high-voltage (pylons, transformers, railway lines): stay well back — at least 20 metres — keep others away and call 112 / 911 / 999 and Kenya Power (97771). Do not approach for any reason.
- Once the power is definitely off: check response and breathing. Not breathing — CPR (topic 1).
- Cool any burns under running water for 20 minutes. Look for two burn marks — where the current entered and where it left.
Always get checked
Anyone who has had a real electric shock should be assessed at a health facility even if they feel fine — electricity can upset the heart rhythm hours later.- Sit them down and lean them forward — never back.
- Pinch the soft part of the nose, just below the bony bridge, firmly for 10 minutes without letting go. Breathe through the mouth.
- Spit out any blood in the mouth rather than swallowing it — swallowed blood causes vomiting.
- A cold compress on the bridge of the nose helps slow the bleeding.
- Still bleeding after 10 minutes? Pinch for 10 more. After it stops: no nose-blowing, picking or hot drinks for a few hours.
Do
- Sit up and lean forward
- Pinch the soft part continuously, 10 minutes
- Time it — do not keep checking
Do not
- Do not tilt the head back or lie down
- Do not stuff cloth or tissue deep into the nostril
- Do not blow the nose right after it stops
Get medical care if
Bleeding continues beyond 20 minutes of good pressure; it started after a head injury or crash; it is very heavy or frequent; or the person takes blood thinners.In a known diabetic, suspect low sugar if they are suddenly shaky, sweaty, hungry, pale, confused, moody, slurring words or sleepy.
- Conscious and able to swallow? Give fast sugar now: glucose tablets, half a glass of soda or juice (not diet or sugar-free), 3 teaspoons of sugar or glucose stirred in water, or sweets.
- Recheck in 15 minutes (test if a glucometer is available). Still shaky or confused — repeat the fast sugar.
- When they improve, give a longer-lasting snack — bread, banana, milk or a proper meal — so the sugar does not crash again.
- Drowsy, unable to swallow safely, or unconscious? Give nothing by mouth. Roll them into the recovery position (topic 7) and call 112 / 911 / 999.
- No improvement after two rounds of sugar, a seizure, or they pass out — treat as an emergency.
Do
- Fast-acting sugar first, then a snack
- Stay with them until fully recovered
- Help them work out what caused the drop
Do not
- Never pour drinks into an unconscious person's mouth
- Do not give insulin — insulin lowers sugar further
- Do not leave them alone to "sleep it off"
Take a certified course. One weekend with Kenya Red Cross or St John Ambulance Kenya teaches your hands what this page can only tell your eyes — and certified first aiders are wanted in every school, church, chama and workplace.
General first-aid information following mainstream guidance (Red Cross / St John style). Not medical advice for a specific case — when in doubt, call 999 or 112. Nothing on this page is uploaded; it works offline once loaded.