📊 Government & Compliance

Check Your CRB Status & Get a Clearance Certificate in Kenya (2026)

The pain: A loan or job needs a clean CRB record, and “agents” claim they can delete your listing for a fee.

The outcome: You know your true CRB status across all three bureaus, clear a listing correctly, and hold a Clearance Certificate as proof.

Your legal right: one FREE credit report per year from EACH of the three bureaus (Metropol, TransUnion, Creditinfo). Being listed is itself free.

Do it with LeadAfrik — free

Budget Tracker →

Build the plan that clears the loan that got you listed — income, spending and a payoff target, free and private.

SACCO Loan Calculator →

Compare loan repayments before you borrow again, so you don't get re-listed.

Ask Mjuzi (free AI) →

Credit, loans and money questions answered in plain English — free.

How to check your status

Metropol: dial *433# (register first, ~KSh 50 via Paybill 220388), the Crystobol app, or metropol.co.ke.
TransUnion (Nipashe): SMS your full names to 21272, then enter your ID.
Creditinfo: register at creditinfo.co.ke and receive your report by email.

Indicative prices (verify at payment)

Service	Indicative cost (KSh)
Credit report (Metropol)	~250 (FREE once per year)
Credit score	~150
TransUnion credit report	~650
CRB Clearance Certificate	~2,200 (confirm on the platform)

How to clear a listing

1Get your report and identify the lender that listed you.
2Pay/settle the outstanding non-performing loan directly with that lender.
3The lender updates the bureau. Adverse data stays visible for 5 years but shows as “settled/cleared.”
4Once cleared, request a Clearance Certificate from any bureau as proof.
5If listed in error, lodge a FREE dispute with the bureau — they must investigate.

Common mistakes to avoid

Paying “agents” to “delete” a listing — no one can erase legitimate data; settled records still show for 5 years.
Not using your free annual report and paying unnecessarily.
Assuming a clearance certificate erases history — it only confirms no current non-performing accounts.
Settling the loan but not confirming the lender actually updated the bureau.
Checking only one bureau — lenders may report to a different one.

Ready to act? Use these free tools

Budget Tracker →

Build the plan that clears the loan that got you listed — income, spending and a payoff target, free and private.

SACCO Loan Calculator →

Compare loan repayments before you borrow again, so you don't get re-listed.

Ask Mjuzi (free AI) →

Credit, loans and money questions answered in plain English — free.

Questions people ask

Can anyone delete my CRB listing for a fee?

No. A legitimate listing cannot be erased — anyone promising that is a scam. Once you settle the debt, the record simply updates to 'settled/cleared' and remains visible for five years. Only a listing made in error can be removed, via a free dispute with the bureau.

Keep it current: Bureau prices and the clearance-certificate fee are set by the bureaus and change. Confirm the current figure on the bureau's platform before paying.

Official sources